General Sessions Operations and Management

Bigger Tips! Better Reviews! – OM32

302B RCC February 8, 2020 8:30 am - 10:00 am

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Michael Cellini

Learn techniques and customer service nuances that segue into bigger tips for guides and more and better reviews for the business. The goal of the workshop is to share what has worked for us and to collaborate on other techniques with a goal of getting to 5 stars.

Learning Objectives:

Attendees will learn how to create the best outdoor experience possible for your guests with the then natural outcome of getting big tips, 5 star reviews and referrals.