Gamifying the Guest and Staff Experience – PRE9

304 CCC February 7, 2019 8:30 am - 3:00 pm

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Jayce Stock

Bringing together aspects of social psychology, neuroscience, and a healthy dose of game design theory, attendees will be taught how to maximize staff positivity, buy-in, engagement, and morale, as well as create an environment that deeply engages guests and generates an experience that they will want to repeat again and again.

Learning Objectives:

1. Attendees will be given a thorough crash-course in game design theory and social psychology, and be shown in detail how these topics directly relate to and affect the on-site experiences of guests and staff.

2. Following these lessons, attendees will work with the presenter and each other to uncover and address core design failures and breakdowns in their operations that are acting against their company’s core goals and intentions.

3. Finally, attendees will work with the presenter and each other to develop and implement new operations, incentive, and interactions with staff and clients, using the lessons they have learned from the presenter to alter or replace the problematic or ineffective methods uncovered earlier, or by creating entirely new staff and guest features that promote the results they desire.