General Sessions Operations and Management

Guiding: More than Just Clipping – OM7


305B RCC February 7, 2020 10:15 am - 11:45 am

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Kevin Trump
Alex Moore

Guiding is more that just clipping and transferring participants – it’s about creating a micro-community. This starts with the training and the Guides. We’ll present ways to enhance the client experience and establish a positive community among staff. The difference between a good tour and an excellent tour is the Guide. Come find out how to make your tour excellent.

Learning Objectives:

1. Participants will learn the benefits of adding more facilitation into the Guide Training.
2. Participants will walk away with concrete activities that they can do with Guests on their tour.
3. Participants will see the value of adding education pieces from the Challenge Course world into a Tour experience.