Pre-Conference

Inspiring Staff: Mentoring, Tools & Debriefing – PRE10


402 CCC February 7, 2019 8:30 am - 3:00 pm

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Kelsey Tonner

Learn from an experienced, award-winning tour guide trainer some of the best ways to motivate and inspire your staff:
-The Do’s and Don’ts of great mentoring programs
-An overview of two powerful tools to help your team excel:
1) The simplicity and elegance of a Tour Leader Coaching Card
2) The LAUGH method for effectively managing difficult customers

Learning Objectives:

-5 common mistakes companies make when mentoring new staff
-Characteristics of world-class training programs
-7 powerful and creative ways to debrief during training
-5 ways to use a Tour Leader Coaching Card and why it pays to do so
-Teaching your team the LAUGH method for working with difficult and challenging guests – and ways to make it stick!