Matthew Knott

River Riders Family Adventure Resort is a licensed whitewater rafting outfitter in the State of West Virginia. We offer a wide range of outdoor activities including whitewater rafting, tubing, kayaking, canoeing, and biking. We also own and operate three licensed canopy tour / zip lines. River Riders also operates in house an Outdoor Adventure Summer Camp for kids and a corporate team building operation. We also own and operate the Quality Hotel in Harpers Ferry, the Harpers Ferry Campground and several vacation rental homes.

My wife. Laura, and I purchased River Riders in 1998 after I had worked there as a raft guide for 4 years starting while I was in college. Our business has grown from approximately 4000 guests and 10 employees that year to 90,000 guests in 2015. We attribute that success to listening to our guests and providing them with the services they desire. A large part of our service revolves around timely delivery. We host the majority of those guests in a 4 month period. We operate approximately 50 vehicles, have thousands of pieces of gear, and have 200 staff. We have improved many practices in the coordination of varying activities that are operating independently yet seamlessly and simultaneously. Our business while outwardly focused on entertainment and tourism is also one of logistics.


Related Sessions

View full schedule