Why are Service Crew members called Yellow Hats?

Individuals that apply and are accepted to Service Crew are called Yellow Hats. This name was given because during the ACCT Conference, Service Crew members are wearing a Yellow Hat; this highly visible color indicates they are ready to provide exceptional customer service to our conference attendees. 

How do I apply for Service Crew? 

The Service Crew application will open on the Service Crew page on the ACCT Conference website late spring / early summer. The application remains open until the start of the conference. Once the conference begins, we close the application form on the website. It will reopen a few months after the conference (late spring/early summer). 

What are the benefits of volunteering on Service Crew?

The opportunity to build your network and make new friends are not the only benefits of being on Service Crew. Check out these great benefits of volunteering as a Yellow Hat:

• 50% discount off the conference registration fee
• Opportunity to sign-up to volunteer for a Pre-Conference Session (first come first serve; one Yellow Hat is assigned to each session)
• Service Crew only social at conference (you get to meet ACCT Staff and Board Members!)
• After serving on Service Crew for 1 conference, you are eligible to apply to the ACCT Conference Work Group (if there is an opening)

What is expected of me if accepted to Service Crew?

As a Yellow Hat, we expect the following:

• Respond to pre-conference communications in a timely manner
• Attend the mandatory trainings (we’ll let you know when these are and they’ll count towards the number of hours served)
• Fulfill the hours required to receive the 50% discount (Number of hours will be explained in the Service Crew contract when you fill out the application; this number changes depending on the type of conference, virtual or in-person)
• Show up to your shifts on time
• Wear your Yellow Hat while on shift
• Provide exceptional customer service to all conference attendees

I still have questions about Service Crew. Who do I contact?

We’re happy to answer any questions you may have about serving on the Service Crew. Please contact us at servicecrew@acctinfo.org. Note, we’re volunteers just like you! However we serve ACCT year-round in addition to our full time responsibilities outside of ACCT. Please be patient in our response. If you need immediate assistance, you can contact events@acctinfo.org.