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Words Matter – IB17

Center Street A - Hilton February 12, 2022 1:00 pm - 2:30 pm

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Charles Lee Mudd Jr.
Keith Jacobs

Ever wondered if you should have used that particular wording? Or what the consequences or benefits may be to writing a specific policy or guideline down? This workshop will explore the benefits and pitfalls of the written and spoken words used throughout the industry. We will focus on oral and written agreements, contracts, marketing documents, inspection reports, and operation manuals.

Learning Objectives

Pay better attention to what we say and how we say it
Risk management legal liability