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Service Crew

Volunteers for the ACCT International Annual Conference, wearing yellow hats that say "Service Crew" celebrate the start of the event.

Welcome to the Service Crew!

Thank you for your interest in volunteering at the 37th ACCT International Conference! The Service Crew (Yellow Hat) volunteers play a crucial role in helping us create a successful and memorable event for all attendees. Below, you’ll find information on how to sign up, what to expect, and how to get in touch with the iconic Yellow Hat Coordinators if you have any questions. If you’re unable to assist onsite but still want to support the event, contact us!

We look forward to having you join us as a valued member of the Service Crew at the annual conference. Sign up with the application linked below to get your very own yellow hat in Tacoma!

Service Crew Application

The Service Crew is a dedicated group of individuals who support the annual conference by volunteering their time in exchange for a significant discount on attendee registration fees. This program offers a unique opportunity to connect with others in the industry while playing a vital role in event operations. The nickname “Yellow Hats” comes from the iconic yellow hats or bandanas worn by Service Crew members during the event, making them easily recognizable as event ambassadors.

To volunteer for the Service Crew, we ask folks to complete the online application.

Service Crew leaders from the Conference Work Group carefully review all applications and select volunteers based on their availability, skills, and experience. Selected volunteers will be notified via email and provided with further instructions. Please note that when openings become available in the Conference Work Group, the team that puts together this premier event, preference is given to applicants who have volunteered for the Service Crew at least once during their annual conference experiences.

As a volunteer, you’ll receive a 50% discount on registration for the annual conference. In addition, you’ll have the opportunity to attend exclusive professional development and networking events with industry professionals and year-round volunteers, gain valuable industry experience, and contribute to the overall success of the event.

Once selected, Service Crew members receive instructions on how to register for the event and redeem their discounted registration, typically via email. Service Crew members receive 50% off their registration at the time of purchase. It’s important to note the longer you wait, the higher the cost of registration becomes as rates increase as the event gets closer.

As a member of the Service Crew you are expected to:

  • Arrive on time for all assigned shifts.
  • Attend the mandatory onsite training session.
  • Respond promptly to all communications—including pre and post-conference.
  • Wear your Yellow Hat or Bandana during your shifts to remain easily identifiable.
  • Deliver exceptional customer service to all attendees, exhibitors, and sponsors—embodying the spirit of professionalism and support.

Volunteers are expected to donate a certain numbers of hours of their time during the week of conference. We work with you to ensure that your hours are met while you still have the opportunity to attend sessions and the vendor showcase. You can sign up for specific shifts and assignments on a first-come, first-served basis in the months leading up to the event date.

If your availability changes and you’re no longer able to volunteer, please notify the Service Crew team leaders as soon as possible using the contact information listed below. We understand that circumstances may arise, and we appreciate your prompt communication. If you have already registered with the 50% discount, you will have to pay the additional 50% if you still plan to attend. If you no longer plan to attend the conference, you will need to contact us to coordinate a credit for next year’s event.

Answer attendee, exhibitor, and sponsor questions—or find a volunteer or ACCT Staff who can. Welcome attendees, exhibitors, and sponsors to the event during the check-in process at registration. Monitor attendees during sessions and manage surveys. Check badges at the Exhibitor Showcase and help clear the space when it closes. Facilitate activities like the Cable Whip, pickleball court, cornhole and others. Assist with gear and equipment transportation and packing. Support data entry projects.

We can’t thank our volunteers and donors enough for their support in making the annual conference and exposition a huge success each year. Thank you to everyone who currently serves, and to all who have already donated their time and energy!

Contact Information

For additional questions or support regarding volunteering, please contact the Service Crew team leaders at servicecrew@acctinfo.org. Remember that the team leaders are volunteers—just like you! Please be patient in our response as we serve ACCT year-round in addition to our full-time responsibilities outside of the association. If you need immediate assistance, you can contact the event team at: events@acctinfo.org

Can’t Commit to the Service Crew?

If you’re unable to commit to joining the Service Crew, we completely understand! There are still meaningful ways you can support the event experience:

  • Donate Items: Consider donating prize items for our Scholarship Fundraiser. Proceeds from these events fund our scholarship program, helping to make the annual conference more accessible to all.
  • Donate Funds: You can also contribute directly to our scholarship program. Your donation will help provide financial assistance to fellow attendees, helping ensure that everyone has the opportunity to benefit from this important professional development event.
  • Sponsor the Event: Explore our diverse range of sponsorship opportunities designed to provide your business with unparalleled visibility and engagement opportunities at the conference.
  • Volunteer with ACCT International: There are a variety of Committees, Work Groups and Affinity Groups that rely on volunteers year round to plan and execute projects in accordance with the ACCT International mission and vision. Consider joining a team to share your expertise or develop new skills!